Listed below are answers to questions regarding orders, payment, shipping and returns. If your question is not listed here, please contact us so we can address any questions or concerns you may have.

WHEN WILL MY ORDER SHIP?

All of our handmade frames, crosses and other products are built-to-order, meaning they are not produced in advance and stocked. While we do keep certain smaller items in stock, we handmake each larger piece, especially our very popular shadowbox frames, upon receiving each order. We, therefore, very kindly request that you be patient with us while we prepare your items. We are a small family-run business, but we work VERY hard to build and ship our pieces as quickly as possible while maintaining the highest level of care, detail and quality. All that said, unless we are unusually busy, you can expect your order to be on its way to you within 1 - 2 weeks. We offer shipping through both UPS® and USPS, and there are ground as well as expedited options to choose from. Once the order has been processed, you will receive an email with a tracking number so you can track its progress to you. If you need your frame by a date certain, please call or email us and we promise to do everything in our power to accommodate.

WHAT ARE YOUR SHIPPING OPTIONS?

We offer UPS® Ground, UPS® 2nd Day Air, UPS® 3 Day Select, and UPS® Next Day Air as expedited options.  We also offer several options through USPS. However, please understand these delivery times are in addition to our fulfillment time mentioned above.  We are not yet offering international shipping, but will let you know when we do.

CAN I CANCEL MY ORDER AFTER I'VE ALREADY PLACED THE ORDER?

We offer order cancellations up to 24 hours after purchasing. So, if you change your mind within that time, please email us at: support@truecrossdesigns.com and we'll get the order cancelled and refund you in full.

HOW DO I RETURN OR EXCHANGE AN ITEM?

You can return an item within 30 days of delivery for a refund of your full purchase price, minus the cost of shipping. Once we receive the returned product, a refund will be issued promptly. Contact us at support@truecrossdesigns.com to return an item. All clearance and sale items are final and cannot be exchanged or returned for a refund.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Google Pay, Apple Pay, and Shopify Pay.

WHAT IF THE ITEM I ORDERED ARRIVES BROKEN OR DAMAGED?

If you discover damage to the item upon receiving it, please contact us immediately at: support@truecrossdesigns.com. Please explain the nature of the damage and how you believe it was caused. Please include photos of the specific area(s) of the item that are damaged as well as photos of the shipping packaging in which it arrived. Once we have received your emailed explanation along with accompanying photos, we will either refund you the cost of the damaged product(s) or re-make and re-send a new one, depending on which you prefer.

DO YOU WHOLESALE?

Not at this time, but if you have a business idea or want to discuss this further, please email us at: support@truecrossdesigns.com.