Returns 
Our policy lasts 30 days. If 30 days or more have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, such as Gift Cards and Sale items.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back without contacting us first. Contact us at support@truecrossdesigns.com to begin the return process. All clearance and sale items are final and cannot be exchanged or returned for a refund.

There are certain situations where only partial refunds are granted (if applicable): 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company as it may take some time before your refund is officially posted to your account.

Next contact your bank. There is often a processing time period before a refund is posted.  If you’ve done all of this and you still have not yet received your refund, please contact us at: support@truecrossdesigns.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at: support@truecrossdesigns.com. If you are looking to exchange your undamaged/non-defective item for a different item of the same value or more, please also email us at the above address and we will do our very best to accommodate you.

Return Shipping 
To return your product, please mail your product to:

True Cross Designs

12329 Cotton Blossom Lane

Knoxville, TN 37934

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.